Privacy Policy

Last updated: September 11, 2026

1. Who We Are

The entity providing Fluency Legal is Fluency Digital, Inc., a Minnesota corporation based in Minneapolis, Minnesota (referred to as "Fluency Legal," "we," "us," or "our"). We are the party responsible for the personal information collected through the fluencylegal.com website (the "Website"). This Privacy Policy explains how we collect, use, and protect your information when you visit the Website.

2. Information We Collect

Information You Provide

• Contact form submissions: name, email address, phone number, and message content
• Career applications: resume, cover letter, and related professional information submitted through our careers portal

AI Chat Assistant Data

When you use our AI chat assistant ("Chloe"), the following applies:

• The text of your messages and recent conversation history is transmitted to our third-party AI provider (OpenAI) to generate responses
• We do not permanently store chat conversations on our servers
• Your IP address is temporarily processed for rate limiting purposes and is not retained beyond 60 seconds
• Do not share confidential information, case details, client identities, or sensitive personal data through the chat assistant

Information Collected Automatically

• Analytics data: We use Google Analytics (GA4) to collect anonymized usage data including pages visited, time on site, referring source, device type, and approximate geographic location
• Server logs: IP address, browser type, and request timestamps (retained for security purposes)
• Cookies: We use essential cookies for site functionality and analytics cookies for traffic measurement. See Section 6 below.

Information We Do Not Collect

• We do not collect financial information, Social Security numbers, or bar numbers
• Blog article voting uses anonymized IP hashes — we do not store your actual IP address for voting

3. How We Use Your Information

• To respond to your inquiries and provide recruiting services
• To process career applications
• To improve our website content and user experience
• To analyze site traffic and understand how visitors use our content
• To prevent abuse (rate limiting on article flagging)

We do not sell, rent, or trade your personal information to third parties.

4. Data Sharing

We may share your information only in the following circumstances:

• AI service providers: When you use our chat assistant, your messages are sent to OpenAI for AI-powered response generation
• Service providers: Google Analytics for traffic analysis, email service providers for communications
• Legal requirements: When required by law, subpoena, or court order
• Business transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

• Contact form submissions: retained for the duration of the business relationship
• Career applications: retained for up to 2 years unless you request deletion
• Analytics data: retained per Google Analytics default settings (14 months)
• Server logs: retained for up to 90 days

6. Cookies

This Website uses the following types of cookies:

• Essential cookies: Required for site functionality (session management, authentication)
• Analytics cookies: Google Analytics cookies to measure site traffic and usage patterns

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Opt-out: Opt out of analytics tracking by using browser settings or Google's opt-out tool

California Residents (CCPA)

California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information below.

8. Security

We use industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and access controls to protect your information. However, no method of electronic transmission or storage is 100% secure.

9. Children's Privacy

This Website is not directed at individuals under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting. We encourage you to review this page periodically.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Fluency Digital, Inc.
Fluency Legal
Minneapolis, MN
Contact Us