Toronto-area immigration platform serving consumer clients through AI-assisted legal services
Head of Operations & Customer Success
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You would shape how a technology-driven Canadian immigration service delivers counsel to individuals and families worldwide. The role spans operational design for automated document workflows, oversight of client-success teams handling visa and permanent-residence pathways, and governance of AI tools that assist but never replace lawyer judgment. You would also build the compliance architecture for a regulated practice operating across provincial Law Society rules and federal immigration statutes.
What this firm is looking for
- 4–10 years in legal operations, immigration practice, or regulated consumer-services management
- Demonstrated experience scaling client-facing teams in legal, fintech, or similarly regulated environments
- Working knowledge of Canadian immigration categories (economic, family, refugee, or temporary resident streams)
- Track record implementing AI or workflow-automation tools subject to professional-responsibility constraints
- Eligible to work in Canada; JD, LLB, or equivalent legal training preferred though not required
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